JR WEST PASS

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• To exchange date of the pass, once the pass has been obtained, can no longer be changed.
• JR Exchange Offices (Offices and service hours are subject to change or discontinuation without notice. ):
  • Kyoto Station Ticket Office, daily from 5:30AM to 11PM
  • Shin-Osaka Station East Ticket Plaza Office, daily from 5:30AM to 11:30PM
  • Kansai Airport Station Ticket Office, daily from 5:30AM to 11PM
  • Sannomiya Station Tickets Office, daily from 5:30AM to 11PM
  • Okayama Station Ticket Office, daily from 5AM to 11:30PM
  • Wakayama Station Ticket Office, daily from 5AM to 11PM
  • Toyooka Station Ticket Office, 5:20AM to 11PM
  • Kinosaki-onsen Station Ticket Office, daily from 5:45AM to 10:50PM

VALIDITY

• The lines include in the pass:
  • Kansai Airport Express Haruka
  • Nara line
  • JR Kyoto line
  • Gakkentoshi line
  • Yamatoji line
  • JR-Tozai line
  • Osaka Higashi line
  • The Osaka Loop Line
  • JR-Yumesaki line
  • Hanwa line
  • JR-Kobe line
• The pass is valid from Kansai Airport, Kyoto and Nara in the East to Himeji in the West.

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• To exchange date of the pass, once the pass has been obtained, can no longer be changed.
• JR Exchange Offices  (Offices and service hours are subject to change or discontinuation without notice. ):
  • Kyoto Station Ticket Office, daily from 5:30AM to 11PM
  • Shin-Osaka Station East Ticket Plaza Office, daily from 5:30AM to 11:30PM
  • Kansai Airport Station Ticket Office, daily from 5:30AM to 11PM
  • Sannomiya Station Tickets Office, daily from 5:30AM to 11PM
  • Okayama Station Ticket Office, daily from 5AM to 11:30PM
  • Wakayama Station Ticket Office, daily from 5AM to 11PM
  • Toyooka Station Ticket Office, 5:20AM to 11PM
  • Kinosaki-onsen Station Ticket Office, daily from 5:45AM to 10:50PM

VALIDITY

• The lines include in the pass:
  • Kansai airport express Haruka (non reserved seats)
  • JR Nara line
  • JR Kyoto line
  • JR Gakkentoshi line
  • JR Yamatoji line
  • JR Tozai line
  • JR Osaka Higashi line
  • JR Osaka Loop Line
  • JR Yumesaki line
  • JR Hanwa line
  • JR Kobe line
  • JR Uno line
  • JR Ako line
  • JR Bantan line
  • JR Kakogawa line
  • JR Fukuchiyama line
  • JR Sagano Scenic Line
  • JR Maizuru line
  • JR Obama line
  • JR Kosei line
  • JR Hokuriku line
  • JR Biwako line
  • JR Manyo-Mahoroba (Sakurai) line
  • JR Wakayama line
  • JR Kisei (Kinokuni) line
  • JR Sanyo Shinkansen (Shin-Osaka to Okayama)
• The Pass is valid on Local, Rapid and Special Rapid trains on conventional JR West lines.
• The Pass is valid in non- only) reserved seats on the following Express Trains: Haruka, Hamakaze, Kinosaki, Konotori, Kuroshio, Thunderbird.
• The Pass is valid on the Sanyo Shinkansen between Shin-Osaka and Okayama in non-reserved seats only.
• The Pass is NOT valid on the Tokaido or Kyushu Shinkansen.

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• To exchange date of the pass, once the pass has been obtained, can no longer be changed.
• JR Exchange Offices (Offices are subject to change or discontinuation without notice. ):
  • Kyoto Station Ticket Office
  • Shin-Osaka Station Ticket Office
  • Osaka Station Ticket Office
  • Sannomiya Station Tickets Office
  • Kansai Airport Station Ticket Office
  • Nara Station Ticket Office
  • Wakayama Station Ticket Office
  • Toyooka Station Ticket Office
  • Kinosaki-onsen Station Ticket Office
  • Fukuchiyama Station Ticket Office
  • Nishi-Maizuru Station Ticket Office
  • Higashi-Maizuru Station Ticket Office
  • Okayama Station Ticket Office
  • Hiroshima Station Ticket Office

VALIDITY

• The lines include in the pass:
  • Non-reserved seats on Bullet Train “SANYO SHINKANSEN” (Shin-Osaka – Hiroshima)
  • Non-reserved seats on Express Trains ‘HARUKA, KUROSHIO, THUNDERBIRD, KOUNOTORI, SUPER HAKUTO (Kyoto – Kamigori)
  • Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
  • JR WEST MIYAJIMA FERRY (Miyajimaguchi – Miyajima)
• Not valid on the Tokaido Shinkansen ( not valid on the Shinkansen between Shin-Osaka and Kyoto)

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• To exchange date of the pass, once the pass has been obtained, can no longer be changed.
• JR Exchange Offices (Offices are subject to change or discontinuation without notice. ):
  • Kyoto Station Ticket Office
  • Shin-Osaka Station Ticket Office
  • Osaka Station Ticket Office
  • Sannomiya Station Tickets Office
  • Kansai Airport Station Ticket Office
  • Nara Station Ticket Office
  • Wakayama Station Ticket Office
  • Okayama Station Ticket Office
  • Sakaiminato Station Ticket Office
  • Yonago Station Ticket Office
  • Tottori Station Ticket Office
  • Matsue Station Ticket Office
  • Hiroshima Station Ticket Office
  • Shin-Shimonoseki Station Ticket Office
  • Shimonoseki Station Ticket Office
  • Kokura Station Ticket Office
  • Hakata Station Ticket Office

VALIDITY

• The pass is valid on these lines below:
  • Reserved seats on SANYO SHINKANSEN (between Shin-Osaka and Hakata)
  • Reserved seats on The Limited EXPRESS ‘HARUKA, KUROSHIO, THUNDERBIRD, KOUNOTORI, YAKUMO, SUPER HAKUTO (INCL. between Kamigori and Chizu) etc.
  • Reserved seats on Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
  • JR WEST MIYAJIMA FERRY (between Miyajimaguchi and Miyajima)
• The pass is NOT valid on Bullet Train “TOKAIDO SHINKANSEN” (between Shin-Osaka & Tokyo)
• The pass is NOT valid on Bullet Train “KYUSHU SHINKANSEN” (between Hakata & Kagoshima-Chuo)

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• To exchange date of the pass, once the pass has been obtained, can no longer be changed.
• JR Exchange Offices (Offices are subject to change or discontinuation without notice. ):
  • Shin-Osaka Station Ticket Office
  • Osaka Station Ticket Office
  • Kansai Airport Station Ticket Office
  • Okayama Station Ticket Office
  • Sakaiminato Station Ticket Office
  • Yonago Station Ticket Office
  • Tottori Station Ticket Office
  • Matsue Station Ticket Office

VALIDITY

• The pass is valid on these lines below:
  • Non-reserved seats on Express Trains ‘YAKUMO,SUPER HAKUTO (between Kamigori and Chizu) etc.
  • Rapid Services, and Local trains on JR-WEST Conventional lines
• The Pass is NOT valid on the Sanyo Shinkansen between Shin-Osaka and Hakata.

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• To exchange date of the pass, once the pass has been obtained, can no longer be changed.
• JR Exchange Offices (Offices are subject to change or discontinuation without notice. ):
  • Shin-Osaka Station Ticket Office
  • Osaka Station Ticket Office
  • Kansai Airport Station Ticket Office
  • Hiroshima Station Tickets Office
  • Shin-Shimonoseki Station Ticket Office
  • Shimonoseki Station Ticket Office
  • Kokura Station Ticket Office
  • Hakata Station Ticket Office

VALIDITY

• The pass is valid on these lines below:
  • Non-reserved seats on Bullet Train “SANYO SHINKANSEN” (between Mihara and Hakata)
  • Non-reserved seats on Express Trains
  • Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
  • JR WEST MIYAJIMA FERRY (between Miyajimaguchi and Miyajima)
  • JR Yamatoji line
• The Pass is NOT valid on these trains and routes below:
  • Bullet Train “SANYO SHINKANSEN” (between Mihara and Shin-Osaka)
  • Bullet Train “TOKAIDO SHINKANSEN” (between Shin-Osaka and Tokyo)
  • Bullet Train “KYUSHU SHINKANSEN” (between Hakata and Kagoshima-Chuo)

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• To exchange date of the pass, once the pass has been obtained, can no longer be changed.
• JR Exchange Offices (Offices are subject to change or discontinuation without notice. ):
  • Kyoto Station Ticket Office
  • Shin-Osaka Station Ticket Office
  • Osaka Station Ticket Office
  • Kansai Airport Station Ticket Office
  • Toyama Station Ticket Office
  • Shin-Takaoka Station Ticket Office
  • Kanazawa Station Ticket Office
  • Komatsu Station Ticket Office
  • Fukui Station Ticket Office
  • Tsuruga Station Ticket Office

VALIDITY

• The pass is valid on these trains and routes below:
  • Non-reserved seats on Bullet Train “HOKURIKU SHINKANSEN” (between Kanazawa and Kurobe-Unazukionsen)
  • Non-reserved seats on Express Trains ‘THUNDERBIRD’ etc.
  • Rapid Services, and Local trains on JR-WEST Conventional lines
• The Pass is NOT valid on these trains and routes below:
  • Bullet Train “HOKURIKU SHINKANSEN” (between Kurobe-Unazukionsen and Tokyo)
  • IR Ishikawa Railway or the Ainokaze Toyama Railway
• Special exception:
  • Limited express trains can be used on the IR Ishikawa Railway (between Kanazawa & Tsubata)
  • Pass-holder may use Himi, Johana, or Nanao lines only if pass-holder does not align from IR Ishikawa Railway (between Kanazawa & Tsubata) or the Ainokaze Toyama Railway (between Takaoka & Toyama).
  • A separate liner-fare is required when boarding the Ainokaze Liner rapid service on the Ainokaze Toyama Railway.

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• To exchange date of the pass, once the pass has been obtained, can no longer be changed.
• JR Exchange Offices (Offices are subject to change or discontinuation without notice. ):
  • Toyama Station Ticket Office
  • Shin-Takaoka Station Ticket Office
  • Kanazawa Station Ticket Office
  • Komatsu Station Ticket Office
  • Fukui Station Ticket Office
  • Tsuruga Station Ticket Office
  • Kyoto Station Ticket Office
  • Shin-Osaka Station Ticket Office
  • Osaka Station Ticket Office
  • Sannomiya Station Tickets Office
  • Kansai Airport Station Ticket Office
  • Nara Station Ticket Office
  • Wakayama Station Ticket Office
  • Toyooka Station Ticket Office
  • Kinosaki-onsen Station Ticket Office
  • Fukuchiyama Station Ticket Office
  • Nishi-Maizuru Station Ticket Office
  • Higashi-Maizuru Station Ticket Office
  • Okayama Station Ticket Office

VALIDITY

• The pass is valid for non-reserved seats on these trains and routes below:
  • Bullet Train “SANYO SHINKANSEN” (between Shin-Osaka & Okayama)
  • Bullet Train “HOKURIKU SHINKANSEN” (between Kanazawa & Joetsu-Myoko)
  • Express Trains ‘HARUKA,THUNDERBIRD,KUROSHIO,KOUNOTORI,SUPER HAKUTO (between Kyoto & Kamigori) etc.
• Pass-holder may use Special Rapid Services, Rapid Services, and Local trains on JR-WEST Conventional lines
• The pass is NOT valid on these trains and routes below:
• • Bullet Train “HOKURIKU SHINKANSEN” (between Joetsu-Myoko & Tokyo)
  • Bullet Train “TOKAIDO SHINKANSEN” (between Shin-Osaka & Tokyo)
  • Bullet Train “SANYO SHINKANSEN” (between Okayama & Hakata)
  • IR Ishikawa Railway or the Ainokaze Toyama Railway.
• Special exception:
  • Limited express trains can be used on the IR Ishikawa Railway (between Kanazawa & Tsubata)
  • Pass-holder may use Himi, Johana, or Nanao lines only if pass-holder does not align from IR Ishikawa Railway (between Kanazawa & Tsubata) or the Ainokaze Toyama Railway (between Takaoka & Toyama).
  • A separate liner-fare is required when boarding the Ainokaze Liner rapid service on the Ainokaze Toyama Railway.

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• To exchange date of the pass, once the pass has been obtained, can no longer be changed.
• JR Exchange Offices :
  • Shin-Osaka Station Ticket Office
  • Kansai Airport Station Ticket Office
  • Osaka Station Tickets Office
  • Okayama Station Ticket Office
  • Hiroshima Station Ticket Office
  • Hakata Station Ticket Office
  • Takamatsu Station Ticket Office
  • Matsuyama Station Ticket Office
  • Warp Takamatsu Branch
  • Warp Matsuyama Branch

VALIDITY

• The lines include in the pass:
  • Sanyo Shinkansen, non-reserved seats, (Shin Osaka to Hakata)
  • Non-reserved seats on limited express, rapid-service, and regular trains within the free area
  • Okayama Electric Tramway (tram)
  • Okaden Bus (Okayama station – Shin-Okayama port)
  • Ryobi ferry (Shin-Okayama Port – Shodoshima (Tonosho Port))
  • Shodoshima Ferry (Takamatsu Port – Shodoshima (Tonosho Port))
  • Setouchi Kanko Kisen (Hinase Port – Shodoshima (Obe Port))
  • Onomichi Bus “Shimanami Cycle Express”
  • Chugoku JR Bus (Hiroshima Sightseeing Loop Bus “Meipuru-pu”)
  • Ishizaki Kisen or Setonaikai Kisen “Super Jet”
  • JR West Miyajima Ferry (Miyajimaguchi – Miyajima)
• The pass is NOT valid on
  • Conventional railway lines in Kyushu (Shimonoseki – Hakata)
  • You need to purchase a separate reserved-seat ticket when boarding “SL Yamaguchi”
  • Reserved seats on the Sanyo Shinkansen or limited express trains

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West Passes.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West pass will be refused.

EXCHANGE

• Once the exchange order is issued, within 3 months, you must turn it in to obtain your actual Okayama-Hiroshima-Yamaguchi Area Pass
• After arriving in Japan, a passport and an exchange order are required when exchanging for the actual Okayama-Hiroshima-Yamaguchi Area Pass.

VALIDITY

• The Pass is valid for 5 consecutive days.
• The Okayama-Hiroshima-Yamaguchi Area Pass is valid on the following trains and routes
  • Non-reserved seats on ordinary cars of the bullet train Sanyo Shinkansen (including the NOZOMI and MIZUHO, between Hakata and Okayama)
  • Non-reserved seats of Limited Express trains / Local trains (including rapid services) in the designated area
  • Chugoku JR Bus services within the area
  • JR WEST MIYAJIMA FERRY (Miyajimaguchi ⇔ Miyajima)
  • Ekirin Kun (a bicycle rental service) in the valid area.

• The pass is NOT on the conventional line in Kyushu (between Hakata and Shimonoseki).
• Additional separate tickets are required for First Class (Green), Sleeper car, reserved seating on ordinary car. Please purchase at a JR West station before boarding

BOOKING

• Within three months from the date the Exchange Order was issued, you must turn in your Exchange Order to obtain your JR WEST PASS (for example, an Exchange Order issued on 15APR would have to be turned in by 14JUL). At that time, it is necessary to specify the date that you want to start using the Pass. It can be any date within three month from the date the Exchange Order is issued.
• Once the PASS has a starting date written on it, the date cannot be changed.
• In order to travel in first class (Green cars) you will have to pay additional fees.
• To access the platforms, show your pass to the JR West staff located at the platform gates.
• To reserve a seat, ask the JR West staff at the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR East-West Pass.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR East-West pass will be refused.

EXCHANGE

• The Osaka-Tokyo Hokuriku Arch Pass Exchange Order is valid for three months from the date of issue. You must exchange it at an Osaka-Tokyo Hokuriku Arch Pass Exchange Office (in Japan) within these three months in order to receive your Osaka-Tokyo Hokuriku Arch Pass. If you fail to make the exchange within these three months then you will not be able to receive your pass.
• The Osaka-Tokyo Hokuriku Arch Pass is only available to non-Japanese passport holders with a short-term visa to stay in Japan for no longer than 90 days. Japanese passport holders can NOT use this pass.
• To exchange the voucher for the Pass you will need your passport.
• The start date of the Pass can no longer be changed once the voucher has been exchanged.
• Please see below Osaka-Tokyo Hokuriku Arch Pass exchange offices:
  • [East Japan area]
    • JR EAST Travel Service Centers Narita Airport Terminal 1 Station, Narita Airport Terminal 2・3 Station, Tokyo Monorail Haneda Airport International Terminal Station, Tokyo Station, and Shinjuku Station
    • Narita Airport Terminal 1 Station and Narita Airport Terminal 2・3 Station
    • Travel Service Centers (View Plaza) in Yokohama Station and Nagano Station
    • Information centers Shinagawa Station, Shibuya Station, Shinjuku Station (East Exit), Ikebukuro Station, and Ueno Station (Central Exit)
  • [West Japan area]
    • Kansai Airport Station, Osaka Station, Shin-Osaka Station, Kyoto Station, Kanazawa Station, and Toyama Station
  • For more details, please click here for a list of Exchange offices for Osaka-Tokyo Hokuriku Arch Pass

VALIDITY

• Unlimited travel for ordinary car reserved seats on the limited express trains (Shinkansen included), express trains, and local trains of Kansai-airport, the Kansai area, the Hokuriku area, Tokyo Metropolitan District and Narita and Haneda Airports (in the case of the Haruka limited express, ordinary car non-reserved seats).
  • The Haruka limited express between Kansai-airport and Shin-Osaka/Kyoto (non-reserved seats)
  • The Thunderbird limited express between Osaka and Kanazawa and the Hokuriku Shinkansen between Kanazawa and Tokyo
  • The Narita Express limited express in the pass area
  • The Tokyo Monorail between Hamamatsucho and Haneda Airport Terminal 2
  • JR lines in the Keihanshin region (Osaka, Kyoto, Kobe, and Nara) and JR lines in the Tokyo Metropolitan District
  • Etsumi-Hoku Line, Nanao Line, Himi Line, Johana Line, Takayama Main Line (between Toyama and Inotani), and Oito Line (between Itoigawa and Minami-Otari)
  • IR Ishikawa Railway, Ainokaze Toyama Railway, and Noto Railway

BOOKING

• Non-reserved Ordinary Class cars can be accessed freely.
• To access the platforms, show your pass to the JR staff located at the platform gates.
• To reserve a seat, ask the JR East or JR West staff at the the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)

DELIVERY

• Delivery to PO box is accepted.
• Delivery and handling fee charge to be added (Courier Post NZ$10.00).
  (Please Note: You may expect some delay for Courier Post during the holiday seasons.)
• JTB is not liable for lost or misplaced passes sent via Courier Post.

ELIGIBILITY

• If you are a tourist visiting Japan from abroad for sightseeing:
  • You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
• If you are a Japanese national living in a foreign country:
  • You cannot use JR West-Kyushu Pass.
  • In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR West-Kyushu pass will be refused.

EXCHANGE

• The Sanyo-San’ in-Northern Kyushu Pass Exchange Order is valid for three months from the date of issue. You must exchange it at an Sanyo-San’ in-Northern Kyushu Pass Exchange Office (in Japan) within these three months in order to receive your Sanyo-San’ in-Northern Kyushu Pass. If you fail to make the exchange within these three months then you will not be able to receive your pass.
• To exchange the voucher for the Pass you will need your passport.
• The start date of the Pass can no longer be changed once the voucher has been exchanged.
• Please see below Sanyo-San’ in-Northern Kyushu Pass exchange offices:
  • 【JR Kyushu area】
    • Mojiko Station, Ogura Station, Hakata Station, Saga Station, Nagasaki Station, Sasebo Station, Beppu Station, Oita Station, Kumamoto Station
    • JR Kyushu Travel Branch in Ogura, Hakata, Saga, Nagasaki , Oita, Kumamoto
    • Travel Service Centers (View Plaza) in Sasebo station
  • 【JR West Japan area】
    • Kyoto Station, Shin Osaka Station, Osaka Station, Kansai Airport Station, Sannomiya Station, Nara Station, Wakayama Station, Yonago Station, Matsue Station, Tottori Station, Sakai Port Station, Okayama station, Hiroshima station, Shin Yamaguchi station, Shimonoseki station, Ogura station, Hakata station
    • Travel Service Center OSAKA（at the Central exit of Osaka station）

VALIDITY

• Unlimited travel for ordinary car reserved seats on the limited express trains (Shinkansen included), express trains, and local trains from Kansai area (including Chizu express line) to Northern Kyushu Area.
• Unlimited travel on Miyajima Ferry of JR West, JR West Bus (Route Bus), JR Chugoku Bus (Route Bus)
• However, the pass is not valid on the Nanatsu in Kyushu, some trains, JR Kyushu bus, B&S Miyazaki

BOOKING

• Non-reserved Ordinary Class cars can be accessed freely.
• To access the platforms, show your pass to the JR staff located at the platform gates.
• To reserve a seat, ask the JR Kyushu or JR West staff at the the ticket office.
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

CANCELLATION

• Refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
• After the pass is exchanged in Japan, the ticket is non refundable and non changeable.
• Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
• 10% of the price will be charged as a refund handling fee.
• Credit card surcharge and courier fee are non refundable.
• Please read the general booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”)