Terms and Conditions

Please read the booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB New Zealand Ltd. (“JTB”).

Brochure Validity

The brochure is valid from 1 April 2020 to 30 April 2021.  

Changes in Prices and Itineraries

Prices in this brochure are based on tariffs and airfares current as of 1 April 2018. In this time of escalating prices and economic instability, it is impossible to predict accurately fluctuations in exchange rates or increases to the cost elements of tours. JTB does not have control of airfares, fuel, airport and airlines taxes and surcharges, hotel rates and other service provider’s tariffs. In the event of such fluctuations or increases affecting the prices which JTB pay for transportation, hotel accommodation and other services, we reserve the right to adjust our prices as may be necessary at any time up to and including the day that final payment is made. If we are forced to change your booking or part of your booking for any reason beyond our control, we reserve the right to vary your itinerary and will endeavour to give you notice thereof. In the event that any one change or series of changes to your itinerary demonstrates that your tour has thereby become materially different from the contemplated prior to the changes being effected and in respect of, we have accepted your deposit or full payment, you have the right to ask for a rearrangement or to withdraw from the tour and all monies will be refunded less any charges levied by suppliers. It is essential you check with your booking agent whether any such changes have occurred in your tour before you complete your final payment. In the unlikely event that we have to cancel your tour because of events outside our control, we will, if we are able to, offer you an alternative tour of similar standard. If you do not accept this alternative tour, we will refund in full any monies already paid.  

Deposit Payments

A non-refundable deposit of NZ$400.00 per person for an air and land package, an escorted tour, or NZ$200.00 per person for a land only booking (including Rail Pass) is payable within 7 days of confirmation. The balance must reach JTB no later than 30 days prior to departure. If for any reason the deposit or the final balance is not received by us on the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. The deposit will be forfeited. A surcharge may apply for credit card payments on these transactions.  


Should you or a member of your party cancel, you must advise your booking agent in writing. The letter must be signed by the person who made the original booking. Cancellations by phone will not be accepted. Cancellations are subject to a charge to cover estimated costs. The non-refundable deposit may be kept for future travel for up to 12 months. Land arrangements: After confirmation, NZ$200.00 per person plus any charges levied by hoteliers and/or land operators. Air arrangements: Any time after full payment and prior to departure NZ$200.00 per person plus any charges as required by the by the Airline Tariff Regulations. In certain circumstances cancellation fees may be subject to GST and will therefore be charged to you.  


After deposit has been received, amendment or rebooking fees of NZ$45.00 per file per amendment shall apply. In addition airlines or our service providers may also charge a fee.  

Late Bookings

A late booking fee of NZ$70.00 per file will apply to package bookings requested within 7 days of departure.  


To the full extent permitted by law, no refund is available after the tour has commenced, in respect of any tours, accommodation, meals or any services not utilised.  

Travel insurance

We strongly recommend that at the time of booking you purchase travel insurance.  

Health and Immigration

Passengers should familiarise themselves with any health or visa requirements that may apply to the areas they intend visiting. Passengers shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of countries being visited or transited. Each passenger shall carry a valid passport at all times. Visas are the responsibility of the passenger and JTB is not liable for any loss or expense due to a passenger’s failure to comply with the above.  


The free baggage allowance for the international travel varies with airlines. Excess baggage charges are the responsibility of the passenger.  

Pre-departure Contact

It is essential to ensure that you advise your booking agent of a 24 hour contact number.  

Travel and Accommodation

It is important to note that all bookings with JTB are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers, and other service providers, including but not limited to shipping, rail, car hire and restaurants, whose services we utilise. Some of which limit or exclude liability in respect to death, personal injury, delay and loss or damage to baggage and JTB’s liability is excluded or limited accordingly.  

Not Included in the Tour Price

Interstate and intrastate passengers are responsible for the cost of their own travel arrangements from their hometown to and from their choice of the international departure city. The price of any accommodation in New Zealand, passport, and visa costs where applicable, are not included in the tour price, nor are items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, insurance, porterage, drinks, meals and room service, unless specified.  

Airfare Conditions

Airfare conditions vary with airlines. Some fares have special requirements and payment deadlines. Please check these with your booking agent.  

Booking Arrangements

All booking arrangements must be made through JTB or your licensed travel agent. The person effecting the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the booking conditions and to the general information unless stated otherwise in writing, and with the authority of JTB all communications will be sent to your agent. Your agent, upon receipt of any tour monies, shall hold such monies for each and every person named in the booking until the booking is confirmed, at which time those monies shall be paid to JTB within 7 days as a deposit.  

Liability of JTB

JTB shall assume liability incurred by the client, due to wilful or negligent acts on the part of JTB or its agent, in charge of the tour arrangements during the course of the travel. Subject to the matters set out below, all warranties and conditions implied by statute or generally at law are excluded to the maximum extent of the law. Neither JTB nor its agents make any representation or undertaking as to the services provided by JTB, except as set out in this document. Nothing in this contract is intended to exclude, restrict or modify a consumer’s rights under the Consumer Guarantees Act 1993. If JTB’s supply of services is for business (as that term is defined in the Consumer Guarantees Act 1993) purposes the Consumer Guarantees Act 1993 shall not apply and JTB may at its option:
  • supply the services again; or
  • pay for the cost of having the services supplied again. JTB shall not be liable for damages incurred by the client owing to the reasons listed herein under and those similar thereto:
  • natural disaster, war disturbances, acts of terror, uprisings and alternation or cancellation of the tour itinerary due to such causes;
  • accidents of fire related to transportation, accommodation facilities, and alteration or cancellation of the tour itinerary due to such causes;
  • orders of either Japanese or foreign government officials, immigration regulations, isolation as the result of infectious disease and alteration or cancellation of the tour itinerary due to such cases;
  • accidents occurring during the passengers free activities;
  • food poisoning;
  • theft;
  • delays and stoppages, alterations of schedule on route in relation to transportation facilities, and alterations or cancellation of the tour itinerary due to such causes;
  • any liability will be reduced proportionately by the extent to which the wilful or negligent act or omission on the part of the client caused or contributed to the liability, loss, expense or other similar cost; and
  • any case that is beyond the control of JTB and/or the agent in charge of the arrangements.

Law of Contract

The contract is governed in all respects by the laws of New Zealand, and any legal action arising under the contract shall be litigated in the appropriate Court, having jurisdiction in that state. By making any payment towards a booking, the passenger has agreed to the conditions set out in this brochure. JTB has the right to change or cancel the programme if necessary.  

Privacy Policy

JTB New Zealand has given serious consideration to our business obligations and operating procedures, to ensure that our customers’ rights and privacy are protected. Use the links below to learn more about your rights and obligations when using this website.
To enable JTB New Zealand to operate its business and respond to your queries we may collect personal information from you, such as your address, E-mail address, telephone number, fax number via the JTB Website. We use this information to provide you with travel and related services. We may also use this information to provide you with additional information on our products and services that may be of interest to you. Such information may be provided to you by regular mail, electronic message (including e-mail and SMS) or other form of communication and, by providing your relevant details to us, you consent to us providing you with such information. If, at any stage, you no longer wish to receive this additional marketing material, please let us know and we will remove your details from our marketing database. We may also use your personal information (in a form from which an individual person cannot be specified) as statistical date to analyze the trends of users of the JTB website. If you choose to provide us with your personal information you do accepting the term of this policy and consent to the use of information set out in this policy. You can choose not to provide us with your personal information, but if you do so we may not be able to provide you with our services or respond to your queries. Unless we are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your information will only be seen by people working for JTB New Zealand Limited and as set out in this policy. We may disclose your personal information to affiliated companies and our service providers. These organizations may be New Zealand or overseas. All information will be kept in accordance with our security and confidentiality standards together with our business and trading information. Our personnel and service providers have been informed of the importance we place on protecting your privacy.
・About Cookies
Within the JTB New Zealand Website, there are cases where cookies are used to enable us to offer better services and maintain security. The cookie contains information which the website stores on the client’s PC and retrieves later. The cookie is readable only by the website from where the initial cookie was sent. We use cookie for management purposes. For example, to record the types of information requested by clients, to enable clients to avoid input each time they visit our site and so on. Most of the cookies are for the period of one session or one visit. They do not contain any information which enables someone to contact our client by telephone, E-mail or post. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser.
・Third party website
The third party websites which are accessible via the JTB New Zealand Website and the companies collecting data through prize competitions or sales promotion activities have separate rules for privacy. JTB New Zealand Limited will not accept any liability or responsibility for these independent rules or activities.
・Further information
If you would like further information on this policy or have any concerns over the protection of the information you have provided to JTB New Zealand Limited, please contact us (being the organization which collects and holds your personal information) at below contact.

JTB New Zealand Ltd

Level 5, 191 Queen street, Auckland, New Zealand 1010 Phone: 0800 525 725 Tel: (09) 303 2887 Fax: (09) 366 0772